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Aftersales Technical Engineer

A fantastic opportunity is now available for an experienced Aftersales Technical Engineer to join the ever-expanding Team!

How to Apply

If you are interested please submit your CV and covering letter detailing how your experience meets the job requirements to Lace Dance, HR Manager at lace.dance@luceco.com

Date Published: May 2022

Responsible To: Aftersales Manager

Location: Stafford Park 1, Telford, Shropshire (temporary home working due to COVID-19)

Salary: Competitive + 10 % annual bonus based upon the achievement of agreed KPIs 

Benefits:

  • Medical Cash Plan
  • Pension EE contribution 3% / ER contribution 5%
  • Life Assurance x2
  • SIP Scheme
  • 25 days annual holiday (exc. 8 bank holidays)

 

Role Responsabilities

  • You will have full ownership of the aftersales needs of the business, as well as managing all Luceco support, including on-site and warranty claims. As part of the Technical Team, you will work with senior Technical, Operations and Product Teams to respond promptly and accurately to ensure seamless resolution for all customer site and warranty issues.

  • Provide timely, high quality responses to external and internal customer questions and escalations, whilst balancing both the company’s and the customer’s needs

  • Proactively resolve problems in the early stages

  • Adhere to, and operate within, the company’s support procedures, standards and policies

  • Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth

 

Ideal Candidate

  • A technical mind with good attention to detail. Experience in LED lighting is an advantage
  • Strong written and verbal communication skills, especially the ability to listen and comprehend effectively
  • Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future
  • Enthusiasm and positive attitude in context to the role
  • Strong work ethic and customer service orientation
  • Full UK driving licence is essential

 

How to Apply

If you are interested please submit your CV and covering letter detailing how your experience meets the job requirements to Lace Dance, HR Manager at lace.dance@luceco.com

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