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Customer Service Advisor

As a member of the Customer Service Team your role is to communicate effectively and efficiently with both customers and the Sales Team in order to deliver customer excellence. You will handle customer inbound telephone calls, orders and general enquires.

This role is a very busy role with each person within the Team handling an average of 60 calls per day and placing over 70 orders per day. This job is suited to candidates with experience of working in a fast-paced high-pressured environment.

How to Apply

If you are interested please submit your CV and covering letter detailing how your experience meets the job requirements to Lace Dance, HR Manager at lace.dance@luceco.com

Date Published: February 2022

Responsible To: Customer Service Team Manager

Location: Stafford Park 1, Telford, Shropshire (temporary home working due to COVID-19)

20% minimum requirement for office attendance, with the flexibility to work from home

Hours of Work: 39 hours per week, Monday to Friday which may be worked on any pattern as required, between the hours of 08.00 and 17.30, on a rota basis

Salary: Competitive + 10 % annual bonus based upon the achievement of agreed KPIs 

Benefits:

  • Medical Cash Plan
  • Pension EE contribution 3% / ER contribution 5%
  • Life Assurance x2
  • SIP Scheme
  • 25 days annual holiday (exc. 8 bank holidays)

 

Role Responsabilities

  • Accurately input sales orders ensuring all orders are processed correctly with correct address details, customer account details, prices and part numbers

  • Ensure all orders are released for picking in line with agreed SLA

  • Process and resolve any customer debits raising relevant paperwork and arranging RMA / replacement goods as and when required

  • Process next day delivery requests within the required time scales

  • Answer incoming telephone calls

  • Liaise with customers at all levels

  • Liaising with the external Sales Team to meet customer requirements

  • Cross selling products across promotional campaigns to existing customer base

 

Ideal Candidate

  • Organised with key attention to detail

  • Excellent communication skills

  • Commercial awareness

  • Excellent telephone manner

  • Team player

  • Able to prioritise workload

  • Assertive

  • Ability to work under pressure

  • Able to follow instructions

  • Ability to multi-task

 

How to Apply

If you are interested please submit your CV and covering letter detailing how your experience meets the job requirements to Lace Dance, HR Manager at lace.dance@luceco.com

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